Service Standards

E1 prides itself on a high level of service and has agreed with many of its lending panel a reduced and quicker process to completion- helping to save introducers and applicant’s time and effort.

DIP turnaround (new enquiries)

We aim to respond within 24 hours of dip with either a request for more information or indicative terms from our wide lender panel. In many cases we can respond within three hours of receipt of Dip.

If a case is especially urgent please mark the Dip accordingly and we will aim to match expectations.

Application turnaround

We will always act on any application the day it is received and send on to the lender. In many cases the in house lender will collect the papers.

Offer letter turnaround

We will always act the same day this is received from lenders at whatever time of day it’s received and send this on to the introducer. In addition we will always send a copy to any solicitors acting for the applicant together with instructions regarding who will be responsible for every pre condition; we then ensure each pre condition is actioned and monitor progress to drawdown – ensuring the quickest possible route to completion.

As with all loan requests the more information we can receive at once the better to reduce risk of delays.

We are happy to accept information by phone/fax/email/scanned documents and post (for originals etc).

The most effective way of starting the Dip process is via our unique intelligent Dip system via our web site. To access you will need to be a registered introducer – which takes just a few clicks – go to our introducer page

If you are unhappy with the service on any case please speak to the case underwriter initially and then one of the directors who will be pleased to discuss further with you.